Privacy policy
Furlong & Gale (ABN 43 643 688 868) is committed to protecting your personal privacy and complying with Australian privacy laws that apply to its business. This policy outlines our approach to personal information management, including the type of information we collect as well as how we use and protect it. This policy also includes what to do if you do not want your personal information collected, and how you can change information you’ve already provided to us.
This Privacy Policy forms part of our broader Terms and Conditions (available here). By using this Website (www.furlongandgale.com), you agree to be bound by those Terms and Conditions, including our Privacy Policy. If you do not agree, you may not use this Website.
We reserve the right to change this Privacy Policy without notice at any time. Any such changes will be effective immediately upon publication on the Website. It is your responsibility to be aware of this Privacy Policy each time you use the Website.
In this Privacy Policy, the expressions “we”, “us” and “our” are a reference to Furlong & Gale.
1. Personal Information collection
For this Privacy Policy, Personal Information includes information such as, but not limited to, your name, addresses, email addresses and telephone numbers. When you purchase from us, or make an enquiry with us, you may be asked to provide Personal Information (which may include information about your transactions with us). When you provide us with Personal Information, you are authorising us to use that information in accordance with this Privacy Policy, including your rights to limit our use of your Personal Information.
2. Personal Information storage
We are committed to protecting your personal privacy, and we take reasonable precautions to keep your Personal Information secure. Your Personal Information is generally held in computer systems with secure servers and other measures to protect electronic data, and employee access to your Personal Information is permitted only on a need to know basis. We use secure third party online payment methods. If Personal Information we have about you is no longer needed for the purposes included in this Privacy Policy, we will take reasonable steps to destroy or permanently remove your Personal Information.
3. Personal Information usage
When you purchase products from us, we may hold your Personal Information as well as details of the products that were purchased. Those details are used primarily to send you information on your order, any information we are required by law to provide to you, and any factual information about your account (including relevant changes). When you make an enquiry with us, we will may hold your Personal Information (such as contact details provided) as well as the information that we send to you. Those details are used primarily to communicate with you on the topics you have enquired about.
If you have not opted-out of commercial electronic messages at checkout, then we may also use your Personal Information to send you tailored advertising through various channels as per our Terms and Conditions.
4. External sites and your Personal Information
We do not take any responsibility for our advertisers or any other part of the website that is not under direct or total control of Furlong & Gale. This Website may also from time to time contain links to other websites or information provided by third parties. We advise that you read the Privacy Policies of external sites before submitting Personal Information.
5. Third Parties and your Personal Information
Your Personal Information and any additional information that we collect and hold is used by us for the purposes of this Privacy Policy. We do not provide Personal Information to other companies except where they are subcontractors or suppliers directly involved with the delivery or sale of a product. We do not provide information to third parties to use for their own marketing purposes. We will release your Personal Information if required to do so by law or by search warrant, subpoena or court order.
6. Personal Information accuracy
We take all reasonable steps to ensure that Personal Information we collect, hold, use or disclose is accurate, complete and up to date. We may, from time to time, contact you to check that your Personal Information is accurate and up to date.
7. Personal Information access
To enquire about the Personal Information we hold about you, please contact hello@furlongandgale.com. We will provide you with reasonable access to the Personal Information we hold about you, except if doing so would contravene the Australian Privacy Principles. If you can establish that the information about you is not accurate, complete and up to date we will take reasonable steps to correct your Personal Information.
8. Complaint Process
If you would like to make a complaint about breaches of this Privacy Policy, please contact hello@furlongandgale.com and we will investigate your complaint. If you are not satisfied with the way we respond, it is your right under Privacy legislation to lodge a complaint to the Office of the Federal Privacy Commissioner.